The Cab Driver Wisdom

I read this story and wanted to share it with you. It was written by a guy who learned everything you need to know about being the best you can be by doing what you do best…

By Petey Parker: A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluate my personal assets and… wham! I became a cab driver.

One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by on ‘average’”

Did I tip him big time? You bet! Corporate America’s loss is the traveling folk’s friend!

I know that for me, once I started focusing on doing what I do best, I became a happier and more motivated person. Is time for you to evaluate your life and do what makes you happy?

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40 Responses to “The Cab Driver Wisdom”

  1. sandhya says:

    Small gestures go a long way. Anything you do honestly and sincerely fetches you the reward. Life is a learning process. The greatest reward you visualize is when you bring a smile on others.

  2. Lyn says:

    That is a truly inspiring story. In my 6 years online in chat sites I found a way to make people smile and even lol. I do it every chance I get.

  3. Emma Dumas says:

    So true, I believe: “do unto others as you would have them do unto you”. I sew for others and I always check for that lose button, that small repair and do it for no charge. I accommodate their schedule and do while they wait if they have travelled a distance or if they need it right now. I am in a service position and I love it. My rewards are beyond the monetary. I feel blessed. God bless you. Emma

  4. Dee says:

    I have been with Corp America for many years. Its all about the end, and the means to the end is never appreciated. Hence, I know how this cab driver felt. I try to serve my clients with respect – quite the opposite from the way I am treated by my superiors. However, I do believe in karma, and no matter how much disrespect I get I never pass it on. I love what I do, and know that my work is at least appreciated by someone.

  5. Wayne Brown says:

    The cab driver hit the nail on the head. I have about 20 young employees. I always tell them that if the customer leaves feeling they got their monies worth, they DIDN’T do their job. Their job is to make that customer feel as though he/she got MORE than they paid for. This ensures a loyal customer that will, no doubt, return.

  6. Ayo Ogunkunle says:

    Surely if 50% of the working class can cultivate this attitude to life, the world will ten or more times better to live in.This is a challenge to those of us who are christians. I am challenged and motivated to live a more meaningful, impacful and happier life.

  7. John W. Loughry says:

    I know the Bible says God will give us good measure. I always try to give more than is asked and I love to see the positive effects it produces.

  8. Janice Christopoulos says:

    After being in the apparel industry for over 20 years I just recently started my own company. I loved what I did but never really felt appreciated for my efforts so I decided to do it on my own. I’m much happier now and am able to pass that on to others; if it feels like work than it probably is which I don’t believe, is the way God intended us to spend our lives.

  9. kimberly Cummings says:

    What an extraordinarily simple thing, find your niche and be the best that you possibly can…..I too am challenged and will start with myself and my attitude….

  10. Glenda says:

    Simple… always learnt that you ought to do what you love and love what you do… makes you happy and those around you.

  11. JOAN C. BICKER says:

    JONI SAYS: “WHAT A DIFFERENCE ONE SMALL KINDNESS MAKES!”
    BUT WHEN IT IS MULTIPLIED BY MANY SMALL KINDNESSES, IT RESULTS
    IN JOY FOR BOTH GIVER & RECEIVER.

    I MAKE IT A HABIT OF WHAT I CALL: “THE FIVE MINUTE LETTER”
    IT ONLY TAKES MINUTES TO EXPRESS THANKFULNESS, EXTEND ENCOURAGEMENT, OR NOTE THOUGHTFULNESS TO ANOTHER, BUT IT VERY OFTEN LASTS A LIFE TIME IN THE HEART OF THE RECIPIENT.

  12. macmac says:

    satisfaction of others is a great treasure of this taxi cab.

  13. Carmelo Rivera says:

    This Cab Driver sure knows what excellent service is all about! There is nothing more satisfying than performing a job..any job to the fullest on quality. Then go home feeling you did an honest and complete job.
    God bless him and all those employee who follow this trend. Carmelo

  14. Donald Poole says:

    Every evening while winding down, I sit at my laptop and go over my messages. When I come across Inspiration By God, I have a habit of saying I’ll check it later, and never do. After reading the days Inspirational topic of the day, I alway go away feeling not so stressed, and more times than not, happier that I took the time to read it. Thank You! Ps .More people need to have the Cab drivers attitude.

  15. Donald Poole says:

    Every evening while winding down, I sit at my laptop and go over my messages. When I come across Inspiration By God, I have a habit of saying I’ll check it later, and never do. After reading the days Inspirational topic of the day, I alway go away feeling not so stressed, and more times than not, happier that I took the time to read it. Thank You! Ps.More people need to have the Cab drivers attitude.

  16. july tutor says:

    Feel great! Don’t just be contented of being good! Yeah the ca driver’s story yet simple but truly worth pondering. We are all calling to express our individual self well in what ever we do. If we based it fully to the standards of others we often get lost. but, if we see it within ourselves- it is the only measure though never fully comprehend. in the ordinariness of life there are GREAT stories to tell, and to learn upon! july

  17. sean says:

    I remember telling this story to everyone I met, especially cab drivers in my small city…and then…The Cash Cab television show came out, which, of course, is a huge hit, and, fun to watch. I thought someone must have said, “It sucks to pay a cab and then have to tip him big…let’s give people cash to drive.”
    I’m not sure what I’ve learned. lol.

  18. sean says:

    Speak softly and carry a big Nerf bat.

  19. Mona says:

    Great story, if everyone that either rode or will ride with him followed his approach the world would be a much happier place.

  20. gina says:

    No amount of money to buy our joy in our heart if we have a servant heart in serving people. Really really appreciate the kind of attittude the driver had… GodBless….

  21. Aurora says:

    Very touching. It,sure, is great to make a difference

  22. Suhas says:

    How very true, you would be happy, proud and spread happiness around you, by your work which you do the best and derive satisfaction happiness for yourself.
    I am very proud of the cab driver.

  23. Irv Bossert says:

    Earl Nightengale one told the story of success, it goes like this, success is defined as the progressive realiszation of a worthy ideal, he said that if the man pumping gas at the corner gas station is doing that because that is exactly what he wants to do, then he is a success.And the cab driver doing that because thats exactly what he wants, no wonder he is so good at it. (He’s a success)

  24. Ayotunde Famooto says:

    Its a great story.Really, discovering and sticking to what gives us satisfaction and happiness is where our purpose in life lies,though money may not come immediately but if we persevere we will gain on all the way.

  25. cleo wilson says:

    that was a very heart warming story, the cab driver was one in a million.i pray that he is truly happy.be blessed

  26. Kemi says:

    That was a nice one. Its always good to put in your best in whatever you do. The way and manner you treat your customer determines their patronage ,if everybody have the attitude of the taxi driver towards our work or businesses the world will be a better place. Thanks very much for all the inspirational topics they are very motivating

  27. Nita Lindsay says:

    What a lovely inspiration to all of us. I am retired and my hobby is “Egg Artistry” (decorating real Emu, Ostrich and Goose Eggs) and then patricipating at Markets. I may not sell many but get a real thrill when people just stand by my stall and admire my work. I feel that it has given some happiness to someone. So I too try and do what I like, to the best of my ability.

  28. Harry says:

    Its womderful to see a man follow his dreams , most of us just exist v forget to live and so r lives become a burden bt this cabbie hod the guts to follow his dreams……nothing better than a self motivated life .. GREAT STORY thanks for sharing it.

  29. Carol says:

    What a lovely man .Do unto others as you would do to them .Reap and you will sow.

  30. vernon says:

    When you come to understand that allwe have is life you can become a better person.He has learn that money is needed GOD understands that.He GOD gave us life,it does not get any better than that.

  31. Buena says:

    this is a very short story, but it does great! i am actually in this dilemma now of not being accepted much in my present work; although i believe i can always do more.. thanks and praise to GOD for this wisdom!

  32. Jo Otero says:

    There nis a song that goes,’Do what you do do well boy, do what you do do well, My daddy became a mighty big man when he did what he did do well’.
    Well, that cabby has followed that line and by doing so will prosper; not only in this life but, more importantly, in the next. Let him be an example to all of us.

  33. Rajinder says:

    My doing is my reward and what I do makes me happy.

  34. VERY. GOOG! WHAT A COINCIDENCE. RECENTLY I MADE AND SHARED A SITE WITH MY FRIENDS ABOUT A ‘TAXI DRIVERS’ STORY SIMILAR WITH THIS ONE. I’LL SEND FOR YOU TO SEE. ENJOY SO MUCH YOUR LETTERS. THANK YOU

  35. Adwait says:

    @Ayo Ogunkunle, Although I respect the spirit of your comment about the ‘challenge to Christians’, i think the morale of the story is applicable to every living being, beyond any particular religion. By moving into a channel of particular ‘dogma’ we tend to digress from the essence of the message.

    Doing the best & striving to surpass my best while I am one with the God (& therefore at peace)is a universal value to be cherished whatever religion we are endowed with.

  36. Con Yap says:

    The cab driver really loved his job that makes him happy…Giving excellent service to others is his treasure..

  37. Monica Law says:

    Great things, you do it to other,you do it for HIM,it will be a great blessing.

  38. veryvera says:

    My grandmother taught me as a little girl that it is more blessed to give than to receive and I am now a greatgrandmother and I still try whole heartly to follow her advice. My grandfather owned a small town grocery store. He always went above and beyond too.He was dearly loved by many of his customers. May God bless his child, the cab driver!

  39. Luke says:

    what ever brings you joy do it and do it well remember that our Lord Jesus was happy doing the work of his father we can see God in every good work that we do and also let that true love of God come out of you by sharing true Love to those who need it most especially the stranger that you do not know for our LORD SAID WHAT SO EVER YOU DO TO THE LEAST OF MY BROTHER YES YOU DO IT UNTO ME GOD BLESS IS GOOD WORK AMEN!!!!!!!

  40. Ernie says:

    This story is about receiving recognition where it is due. By contributing that little extra he has made life easier for others and happier for himself. His job is not just a chore but rewarding too.

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